I am not a pet person, but my daughter is, and she dearly loves her guinea pigs. Recently we brought her in with her first and beloved guinea pig. Chewie. You treated him and a week later we brought him back and you helped my daughter say goodbye to him. After the nurse took him out of the room to put him to sleep, all i could think was that I hoped she would bring him back in the box with the lid closed. And then she brought him back lovingly wrapped and adorned along with his paw print in clay. The way in which you treated my daughter (and of course, the guinea pig) was so graceful and lovely. Like I said, while I am not a pet person, but I am a parent and it was painful to watch my daughter in such agony and grief. I was so grateful everything you all did- you reassured her that she made the right choice, you never made it seem like it was her fault, you honored her deep feelings for her beloved pet, and you treated him with such respect at the end. Today we received the kind card from your staff. I just wanted to express our gratitude for you and all your staff. Thank you.